Privacy Policy
This policy explains how FloraCraft Academy collects, uses, and protects information across regions. It is written for clarity and global compliance principles.
Data We Collect
We collect data you provide and data generated when you use the site. We do not intentionally collect sensitive categories (e.g., health, biometrics) and we do not sell personal information.
Information you provide
- Identity & contact: name, email address, phone (if submitted), billing details (limited).
- Support messages: content you send to customer support and the metadata needed to respond.
- Preferences: communication choices, theme and cookie choices.
Information collected automatically
- Device & technical: browser type, OS, approximate location (city/region), referrer.
- Usage: pages viewed, session duration, clicks and errors (aggregated where possible).
- Identifiers: cookie IDs and similar tokens for preferences and security.
How We Use Data
We use personal data to provide services, maintain security, communicate with you, and improve our educational content. We aim to use the least amount of data required.
Create and manage accounts, process purchases, deliver coursework, respond to requests, and send service notices.
Protect accounts, detect abuse, maintain logs where necessary, and ensure platform integrity.
Use limited analytics and feedback to improve lessons, navigation, performance, and accessibility.
Analytics
When optional analytics are enabled, we measure usage in an aggregated way to improve learning flows and reduce errors. We avoid collecting unnecessary identifiers.
Your Rights
Depending on your region, you may have rights regarding your personal data. We respond as required by law and typically within 30 days.
Common rights
- Access to personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion (where applicable) and restriction of processing.
- Portability of data you provided (where applicable).
Additional rights
- Withdraw consent for optional processing (e.g., analytics).
- Object to processing based on legitimate interests (where applicable).
- Appeal/complain to a supervisory authority (region dependent).
Your Choices
You can control some privacy settings directly on this page.
Cookie choices
Choose whether optional analytics cookies are allowed.
Theme
This page respects your theme preference (stored locally).
Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure; we continuously improve.
Retention
We keep personal data only as long as needed for the purposes described, including legal, accounting, or reporting requirements.
- Account data: kept while your account is active; then deleted or anonymized within a reasonable period unless legally required.
- Support messages: retained to resolve issues and improve support quality, then periodically purged.
- Security logs: retained for limited durations to investigate abuse and maintain platform security.
Children
Our services are intended for a general audience and not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child provided personal data, contact us and we will take appropriate steps.
Changes to This Policy
We may update this policy periodically. We will revise the “Updated” date and may provide additional notice where required.
Contact
Email: [email protected] • Phone: +1-415-555-0137
Privacy request form
Use this form to request access, deletion, correction, or other privacy actions. This form does not create an account.